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Holiday Closure Notice

The Dolores State Bank will be closed Monday, May 27th in observance of Memorial Day.

Online Banking

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Manage Your Money 24/7

Thanks to our Online Banking services, you can access The Dolores State Bank anytime.

Use Online Banking to:

  • Check account balances and activity
  • View Statements
  • Transfer funds between your accounts
  • Make your loan payment with DSB
  • View images of checks and deposit slips
  • Set up alerts to monitor account activity
  • Pay bills using Bill Pay
  • Send money via Person to Person or external account
  • Manage your Debit Card

Click the More Information button for login help.

 

Frequently Asked Questions

How do I get started?

After you have opened an account, you can go to mydsb.com or download our app from the Apple App Store or Google Play Store. Click the Sign-Up link and follow the directions to create your login. If you need assistance call 970-882-7600 or stop by any of our locations.

How safe is Online Banking? What about identity theft?

The Dolores State Bank has contracted with a third-party provider for Online Banking services. That company uses security provided by robust authentication software and enterprise firewalls along with Secure Socket Layer (SSL) encryption. These security features, including multi-factor authentication and out of band questions, to protect your identity while making it easy and safe for you to access your account information.

The Social Security Administration considers identity theft one of their major challenges, so they have joined in a government-wide effort to prevent Social Security number misuse. IdentityTheft.gov guides you through each step of the recovery process. It’s a one-stop resource managed by the Federal Trade Commission, the nation’s consumer protection agency.

How far back can I access statement information?

Statement information is available on the following schedule:

  • Checking accounts — 24 months of statements plus current activity
  • Savings accounts — 24 months of statements plus current activity
  • Loans and CDs — all transactions since loan or account opening

How do I cancel the Bill Pay service?

Contact the Bill Pay service directly through the “Live Bill Pay Chat” from the         Move Money tab or call 1-888-356-4112. You can also contact customer service at 970-882-7600 to assist with cancellation. If you need to only cancel an individual bill pay item, you can do that from the Move Money tab when logged into your online banking.

What should I do if my password won’t work?

You can retrieve your username and/or reset your password by clicking on the Forgot Username/Password link and following the instructions.

Notify us immediately at 970-882-7600 if you believe your username or password has been lost, stolen or compromised in any way. A phone call is the best way of keeping possible losses down. We cannot accept notification of cancellation, lost or stolen IDs, passwords or unauthorized transfers via email.

Why am I being asked security questions?

After your initial login you will be asked a security question every 90 days for security purposes. You will also be asked a question if you login from a new device and if you are resetting your password or retrieving your username.

If you are being asked a question at every login, make sure you click “Remember this Device.” If your browser settings are set to clear your history when it’s closed out this will also trigger a security question upon every login. This is a setting that would need to be changed from your device.

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