Manage Your Money 24/7
Thanks to our Online Banking services, you can access The Dolores State Bank anytime.
Use Online Banking to:
- Check account balances and activity
- Free e- Statements
- Transfer funds between your DSB accounts
- Make your loan payment with DSB
- View images of checks and deposit slips
- Set up alerts to monitor account activity
- Pay bills using Bill Pay ($3 per month)
- Send money via DSB Transport (must be signed up with Mobile Premium)
Frequently Asked Questions
How do I get started?
For more information about the log in process, click here.
How safe is Online Banking? What about identity theft?
The Dolores State Bank has contracted with a third-party provider for Online Banking services. That company uses security provided by robust authentication software and enterprise firewalls along with Secure Socket Layer (SSL) encryption. These security features, including multi-factor authentication, protect your identity while making it easy and safe for you to access your account information.
The Social Security Administration considers identity theft one of their major challenges, so they have joined in a government-wide effort to prevent Social Security number misuse. IdentityTheft.gov guides you through each step of the recovery process. It’s a one-stop resource managed by the Federal Trade Commission, the nation’s consumer protection agency.
Are there any fees for using Online Banking?
There is no charge for the basic services of Online Banking, including transaction history, image viewing and transfers between accounts. Bill Pay services, however, are available for $3 per month.
How far back can I access statement information?
Statement information is available on the following schedule:
- Checking accounts — 3 full statements plus current activity
- Savings accounts — 2 full statements plus current activity
- Loans and CDs — all transactions since loan or account opening
How do I cancel Online Banking service?
Provide a signed letter stating your desire to terminate your service. The letter may be delivered in person, by mail or by fax, provided the signature can be verified. We cannot accept notification of cancellation, lost or stolen IDs, passwords or unauthorized transfers via email.
How do I cancel the Bill Pay service?
Contact the Bill Pay service directly through the “Contact Client Services” section of the Bill Pay website. Or contact Customer Service at 970-882-7600, and we will assist with your cancellation.
How do I report errors?
Please contact us immediately if you notice an error either on the statement or on the online transaction history. The best way is to contact Customer Service at 970-882-7600.
What should I do if my password won’t work?
Notify us immediately if your password doesn’t work or if you believe your User ID or password has been lost, stolen or compromised in any way. A phone call is the best way of keeping possible losses down: 970-882-7600. We cannot accept notification of cancellation, lost or stolen IDs, passwords or unauthorized transfers via email.
Do I have to change my password?
While you aren’t required to change your password, you should change your password periodically to enhance security. The Dolores State Bank reserves the right to require periodic password changes and establish limits on the reuse of passwords. You should not use the same password for your banking services as you use for your other online or email accounts.